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Articles

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20

Jul

What is quality assurance in a call center?

the process of observing and assessing customer interactions by agents. It ensures that your services are of the highest quality. A well-conducted call center quality assurance audit can reveal flaws, prevent mistakes, and suggest opportunities for development.

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19

Jul

Why does service level exist in the world of service?

Every kind of service delivery should have a service level to measure if the delivery timing is satisfactory or not. It differs from one service to another, the impact of time, the service nature and the urgency of the case itself

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06

Mar

Technology and autism's friend or enemy?

Autism spectrum disorder (ASD), also called Asperger syndrome, is a brain condition affects how a person perceives and interacts with others, which can lead to issues with social interaction and communication. Limited and recurring behavioral patterns are another feature of the illness. With autism spectrum disorder, the word "spectrum" refers to the broad spectrum of symptoms and severity.

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19

Jul

Why And How To Create A Strong Call Center Culture?

A strong company culture not only contributes to increased employee morale, but also productivity. A happy employee is a more productive employee. This means better customer service....

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20

Sep

Queue management system, why it's important and how to choose a solution?

Managing customer's queue experience and waiting time is an essential part of delighting your customers. The purpose is to give you a central understanding of what a queue management system is, why it's important and how to choose a solution.

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17

Oct

How Technology Is Changing The Outlook Of Breast Cancer Treatment And Diagnosis?

One of every sixth death is due to a kind of cancer, which is the second-biggest cause of death worldwide. It puts a burden on people's bodies, emotions, finances, families, societies and governments. The biggest problem of the twenty-first century is certainly finding a cure for cancer. In the previous two decades, we've learned a lot more about cancer. This has demonstrated the enormous variation that can exist not just between various cancer kinds, but even across cancer patients who have the same type of disease.